NTISthis.com

Evidence Guide: TLIL2008 - Complete routine administrative tasks

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIL2008 - Complete routine administrative tasks

What evidence can you provide to prove your understanding of each of the following citeria?

Receive and distribute incoming mail

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incoming mail is checked and registered to ensure accuracy of records

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Urgent and confidential mail is identified and distributed promptly to addressee

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mail is sorted and despatched to nominated person/location

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Damaged, suspicious or missing items are recorded and reported as required, in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive and despatch outgoing mail

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outgoing mail is collected from organisational sections, checked and sorted to ensure all items are correctly prepared for despatch

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mail items are collated, recorded in the register as required and correctly despatched to meet designated timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

File documents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documents are classified, sorted and filed in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Classification uncertainties are referred to other personnel in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documents are identified and retrieved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Specified files/records are located within designated timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Located files are extracted from system and despatched to nominated person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Security and confidentiality procedures are followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive and relay written and oral messages

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Messages are received and accurately recorded

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Areas of uncertainty are clarified with message conveyor where feasible

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Messages are relayed to nominated person within designated timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Receive and distribute incoming mail

1.1

Incoming mail is checked and registered to ensure accuracy of records

1.2

Urgent and confidential mail is identified and distributed promptly to addressee

1.3

Mail is sorted and despatched to nominated person/location

1.4

Damaged, suspicious or missing items are recorded and reported as required, in accordance with workplace procedures

2

Receive and despatch outgoing mail

2.1

Outgoing mail is collected from organisational sections, checked and sorted to ensure all items are correctly prepared for despatch

2.2

Mail items are collated, recorded in the register as required and correctly despatched to meet designated timelines

3

File documents

3.1

Documents are classified, sorted and filed in accordance with workplace procedures

3.2

Classification uncertainties are referred to other personnel in accordance with workplace procedures

3.3

Documents are identified and retrieved

3.4

Specified files/records are located within designated timelines

3.5

Located files are extracted from system and despatched to nominated person

3.6

Security and confidentiality procedures are followed

4

Receive and relay written and oral messages

4.1

Messages are received and accurately recorded

4.2

Areas of uncertainty are clarified with message conveyor where feasible

4.3

Messages are relayed to nominated person within designated timelines

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Receive and distribute incoming mail

1.1

Incoming mail is checked and registered to ensure accuracy of records

1.2

Urgent and confidential mail is identified and distributed promptly to addressee

1.3

Mail is sorted and despatched to nominated person/location

1.4

Damaged, suspicious or missing items are recorded and reported as required, in accordance with workplace procedures

2

Receive and despatch outgoing mail

2.1

Outgoing mail is collected from organisational sections, checked and sorted to ensure all items are correctly prepared for despatch

2.2

Mail items are collated, recorded in the register as required and correctly despatched to meet designated timelines

3

File documents

3.1

Documents are classified, sorted and filed in accordance with workplace procedures

3.2

Classification uncertainties are referred to other personnel in accordance with workplace procedures

3.3

Documents are identified and retrieved

3.4

Specified files/records are located within designated timelines

3.5

Located files are extracted from system and despatched to nominated person

3.6

Security and confidentiality procedures are followed

4

Receive and relay written and oral messages

4.1

Messages are received and accurately recorded

4.2

Areas of uncertainty are clarified with message conveyor where feasible

4.3

Messages are relayed to nominated person within designated timelines

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

communicating and working effectively with others when completing routine administrative tasks

completing documentation related to routine administrative tasks

handling mail and messages in accordance with workplace procedures

interpreting and following operational instructions and applying relevant legislation and workplace procedures

modifying activities depending on operational contingencies, risk situations and environments

monitoring and prioritising work activities in terms of planned schedule

reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

equipment, methods and strategies used in routine workplace administrative operations

hazards in routine workplace administrative operations and related precautions to control risks

housekeeping standards and procedures

requirements of work systems operations and relevant equipment

typical problems that can occur when completing routine workplace administrative tasks and appropriate action that can be taken to prevent or solve these problems

work health and safety (WHS)/occupational health and safety (OHS) procedures and guidelines relevant to administrative operations

workplace procedures and policies for completing routine administrative tasks.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.